Privacy Policy

Voila MEA (we, us, our) operates the InfoPath Replacement website at sampleform.voilamea.com and the InfoPath Replacement software product. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it.

By using our website or purchasing our software, you acknowledge that you have read and understood this Privacy Policy.

Purchase information: When you purchase InfoPath Replacement, Paddle.com Market Limited (our Merchant of Record) collects your name, email address, billing address, and payment details on our behalf. We receive a transaction record including your name, email address, order reference, and purchase amount.

Demo and contact requests: When you submit a demo request or contact form, we collect your name, email address, company name (if provided), and the content of your message.

Usage and technical data: Our web server automatically collects standard log data including your IP address, browser type and version, operating system, referring URLs, pages visited, and timestamps. This data is used for security monitoring and website improvement.

We use the information we collect to: process and fulfil your software licence purchase; deliver your licence key and order confirmation; respond to demo requests, support enquiries, and other communications; send important notices about the Software, including updates and security patches; improve our website, software, and customer experience; comply with applicable legal and regulatory obligations; and detect and prevent fraud or abuse.

We process your personal data on the following legal bases: performance of a contract (processing your purchase and delivering the licence); legitimate interests (improving our products, preventing fraud, and communicating about the Software you purchased); compliance with legal obligations (tax records, accounting requirements); and your consent where explicitly provided.

All payment transactions are processed by Paddle.com Market Limited, who acts as Merchant of Record. We do not store, process, or have access to your full payment card details. Paddle's privacy policy (available at paddle.com) governs the handling of your payment information.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with: Paddle.com Market Limited for payment processing and tax compliance; service providers who assist us in operating our website and business, under confidentiality obligations; and legal or regulatory authorities when required by applicable law, court order, or to protect our legal rights.

Our website uses only essential cookies necessary for the site to function correctly (for example, session management). We do not use tracking, analytics, or advertising cookies. You can control or disable cookies through your browser settings; however, disabling essential cookies may affect site functionality.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy. Purchase records and associated personal data are retained for a minimum of 7 years to comply with Egyptian tax and accounting law. Demo request and support correspondence is retained for up to 3 years. You may request deletion of your data subject to our legal retention obligations.

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Voila MEA is based in Egypt. If you are located outside Egypt, your personal information may be transferred to and processed in Egypt or other countries where our service providers operate. By using our website or purchasing our software, you consent to such transfers.

Depending on your location and applicable law, you may have the right to: access the personal information we hold about you; correct inaccurate or incomplete information; request deletion of your personal information (subject to legal retention obligations); object to or restrict certain processing; and receive your data in a portable format. To exercise any of these rights, contact us at legal@voilamea.com.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised date and, where appropriate, by email. We encourage you to review this policy periodically.

For privacy-related questions, requests, or complaints, contact us at legal@voilamea.com.