Refund Policy

Voila MEA stands behind InfoPath Replacement and wants you to be fully satisfied with your purchase. This policy describes the circumstances under which we offer refunds on the InfoPath Replacement perpetual farm licence (USD 849).

All purchases are processed by Paddle.com Market Limited, who acts as Merchant of Record and processes refund transactions on our behalf. Refunds are returned to the original payment method used at checkout.

InfoPath Replacement is sold with a 30-day money-back guarantee. If you are not satisfied with your purchase for any reason within 30 days of the original purchase date, you may request a full refund — no questions asked.

To request a refund within this period, email us at legal@voilamea.com with your order reference number (found in your Paddle purchase confirmation email). We will initiate the refund within 2 business days of receiving your request.

A refund will be approved if: (a) the request is made within 30 days of the original purchase date; (b) the Software does not function as described on our website and we are unable to resolve the issue within a reasonable timeframe; or (c) you are unable to install or activate the Software due to a technical incompatibility we cannot resolve.

Refunds will not be issued in the following circumstances: (a) more than 30 days have elapsed since the original purchase date; (b) the refund request is based on features or functionality not advertised on our website; (c) the issue is caused by your SharePoint environment configuration, server infrastructure, or third-party software incompatibility; (d) the licence has been transferred or shared in violation of the Terms of Service.

To request a refund, email legal@voilamea.com with the following information: your order reference number (from your Paddle purchase confirmation email), the email address used at checkout, and a brief description of the reason for your request (optional within the 30-day guarantee period).

We aim to respond within 2 business days. Once approved, Paddle will process the refund and it will typically appear on your statement within 5 to 10 business days, depending on your bank or card issuer.

This Refund Policy is governed by the laws of the Arab Republic of Egypt. Any disputes relating to refunds that cannot be resolved directly with Voila MEA may also be raised with Paddle as Merchant of Record, in accordance with Paddle's buyer protection policies.

For refund enquiries, contact us at legal@voilamea.com.